Returns & Exchanges

At Underground Printing, we take pride in our high-quality custom apparel and want you to be completely satisfied with your order. If your items are damaged, defective, or differ from your approved design, we are committed to making it right through a replacement or refund.

1

Contact Support

Reach out to our customer service team within 15 days of receiving your order to report any issues or discrepancies with your custom items.

2

Provide Documentation

Submit clear photos of the affected garments and a brief description of the defect to help our quality assurance team review your claim.

3

Return Authorization

Once your claim is approved, we will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label if a physical return is required.

4

Resolution Processing

After we receive your items or verify the claim, we will initiate your choice of a free reprint of the original order or a full refund to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing